Support Center | ILS Customer Scale System Support Center

Dedicated Support for Your ScaleQ and Access Control Systems

Support for the Life of Your System

Interface Logic Systems (ILS) is dedicated to supporting your ScaleQ scale management system and GateKeeper access control solutions for the entire life of your system.

ILS supports customers across North America and internationally, delivering responsive, knowledgeable service that keeps operations running smoothly. Our mission is to design, develop, and deliver customer‑oriented scale system support focused on uptime, reliability, and long‑term success.

Comprehensive Support Services

ILS provides flexible support options tailored to your operational needs, including:

• Remote technical support
• On‑site service when required
• Assistance with scale software and access control systems
• Troubleshooting, maintenance, and system optimization

Our support team works closely with customers to resolve issues quickly and minimize operational disruption.

Getting Support

If you experience any issues with your scale system or access control system, please contact ILS right away.

Support options include:

• Submitting a request using the online support form
• Calling our office directly at 614‑236‑8388
• Requesting on‑site service for advanced or hardware‑related needs

Timely communication allows our technicians to address issues efficiently and keep your operation moving.

Remote Support With TeamViewer

ILS offers remote support using TeamViewer. With your permission, one of our scale system technicians can securely access your system to diagnose issues and provide real‑time assistance.

Remote access allows us to:

• Quickly identify software issues
• Apply configuration changes
• Resolve problems without waiting for a site visit

This approach reduces downtime and gets you back to full operation faster.

A Long‑Term Support Partner

The same commitment to service that has defined Interface Logic Systems since its founding continues today. Our goal is to be a long‑term support partner, helping you maintain efficiency, accuracy, and confidence in your weighing and access control systems.